Photo of participants at the Supervisor Development Program celebration.

Videos

Reading Minds Through Body Language with Lynne Franklin, 2017

Ted Talk | 5 Ways to Listen Better – Julian Treasure, Ted Global 2011 7 + minutes

Ted Talk | 10 Ways to Have A Better Conversations, Celeste Headlee, TEDxCreativeCoast, May 2015

Podcast | Dear HBR: Difficult People, Feb. 2018 · 36 min, interview with Bob Sutton, Stanford Management Professor

Books

Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen, Penguin Random House, 2014

Crucial Conversations: Tools for Talking When StakesAre High, Second Edition by Joseph Grenny, Al Switzler, Ron McMillan, McGraw-Hill Education, 2012

Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive & Meaningful Engagement by Stavros, J. & Torres, C. Berrett- Koehler Press, 2018