Interpersonal Skills Resources
Articles
*NEW* Three Steps to De-Bias Your Feedback by Hive Learning
Active Listening How To – 5 Easy Steps to Your Best Conversation Yet, The Good Listening Skills Project by Andrew Ward
How to Become an Effective Active Listener by Susan Heathfield by The Balance Careers, July 30, 2020
Listening Intelligence: Combining Active Listening and Cognitive Diversity to Elevate Team Performance, whitepaper by ECHO Listening Intelligence.
Leadership Spotlight Intent vs. Impact: Communicating Effectively by Marian Coleman, July 2017
How to Ask for Feedback That Will Actually Help You by Peter Bregman, Harvard Businees Review, December, 2014
11 Memory Hacks to Remember the Names of Everyone You Meet by Catherine Clifford, September 2016
R-E-S-P-E-C-T: Even More Difficult to Teach than to Define by Carla Spagnoletti and Robert Arnold, March 2007
11 Things That Can Happen to Your Mind & Body if You Don’t Socialize for a Long Time According to Science by Isadora Baum, November 2016
Gables Four Responses to Good News, Mindtools
Why Communication is So Important for Leaders, Center for Creative Leadership
How Successful Leaders Communicate with Their Teams, Entrepreneur
Which of These Four Communication Styles Are You? by Mike Murphy, Forbes 2015
Elevate Your Leadership Communication Strategies by Ajit Kambil, December 2015
Videos
*NEW* How to have a good conversation
Reading Minds Through Body Language with Lynne Franklin, 2017
Ted Talk | 5 Ways to Listen Better – Julian Treasure, Ted Global 2011 7 + minutes
Ted Talk | 10 Ways to Have A Better Conversations, Celeste Headlee, TEDxCreativeCoast, May 2015
Podcast | Dear HBR: Difficult People, Feb. 2018 · 36 min, interview with Bob Sutton, Stanford Management Professor
Books
*NEW* Digital body language by Erica Dhawan
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen, Penguin Random House, 2014
Crucial Conversations: Tools for Talking When StakesAre High, Second Edition by Joseph Grenny, Al Switzler, Ron McMillan, McGraw-Hill Education, 2012
Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive & Meaningful Engagement by Stavros, J. & Torres, C. Berrett- Koehler Press, 2018